Thank you for shopping at www.customfit.shop  We value your business and want to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when making a return.

1. Exchange Policy

• Customers can exchange products within 7 days of receiving their order.
• Products eligible for exchange must be in their original condition, unused, and with all stickers and packaging intact.
• The exchange process can be initiated by contacting our customer service team at whats app +917044497766 or email hello@customfit.shop within the 7-day period.

2. Refund Policy

• Refunds are not offered under our current policy.
• Customers cannot demand a refund unless the product received is incorrect or damaged.

3. Damage or Wrong Product Received

• If a customer receives a damaged product or a product different from what was ordered, they must notify our customer service team immediately.
• Claims for damaged or incorrect products must be made within 48 hours of receiving the product.
• Once the claim is verified, the customer can opt for an exchange of the same product, subject to availability.
• In cases where an exchange is not possible, a store credit will be issued for future purchases.

   

  📦 Important Notice: Damage or Missing Item Claim Policy

  To ensure smooth and fair resolution of any issues with your order, we kindly request the following:

  🔴 Mandatory Unboxing Video

  Please record a clear video while opening your package from the very beginning—before the seal is broken—until all contents are fully visible.

  This video is required in case:

  • An item is missing from the package

  • Any product is found damaged

  ▶️ The video must:

  • Show the outer packaging

  • Capture the unsealing process

  • Clearly display the products received

  ❌ Claims without video evidence cannot be processed.

  Thank you for your understanding and cooperation. This policy is in place to protect both our customers and brand from fraudulent or unclear claims.

4. Return Shipping

• We are responsible for return shipping arrangement in any conditions.

5. How to Initiate an Exchange

• To initiate an exchange, please contact our customer service team with your order number and details of the product you wish to exchange. whats app –  +917044497766 or email - hello@customfit.shop
• Our team will provide you with the necessary instructions for returning the product.

6. Non-Exchangeable Items

• Certain items are non-exchangeable. These include, but are not limited to, perishable goods, intimate or sanitary products, and gift cards.
• Please check the product description for details on exchange eligibility before purchasing.

7. Contact Information

• For any questions or to initiate an exchange, please contact our customer service team at whats app 

  +917044497766 or email - hello@customfit.shop

  .

 Shipping & Tracking

• Orders in India are typically delivered in 7 business days (In very difficult situations or for bulk orders, delivery may take up to 15 days) Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, any local restrictions etc.).
• Customfit provides FREE shipping for all regular orders in India.
• You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID. 
• For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your Customfit Account which will reflect within 24-48 hours of initiation.

Cancel Items and Orders

You can cancel your order before despatch from our warehouse. For cancellation just drop a Whats app massage +91 7044497766 or email hello@customfit.shop with your name and order id.

 

Important Shipping Advisory

From order processing to manufacturing, we always try to keep everything smooth and on time. However, shipping is the one part that is not fully under our control or the customer’s control.

Over the years, we have faced many courier-related delays. Although some shipping services have improved recently, unexpected delays can still happen and may affect your delivery.

We kindly request all customers to place your order well before your trip or event date and keep some extra time in hand. For faster and more timely delivery, prepaid orders are usually a better option than Cash on Delivery.

For urgent or emergency delivery requirements, please WhatsApp us at 7044497766 before placing your order. Our team will discuss available priority shipping options with you.

Thank you for your understanding and support.

— Team Customfit